Diagnostic Check

This extension check regularly each services in each ELM application in IBM Jazz and informs the administrator of the system about the issues via email.

User interference



Problem to solve

When a Jazz application have any error, then the administrator does not know until the business users complain about some issues which was caused due to this error. This could be server not running or link index discrepancy or system clock is working incorrect etc. The purpose of this extension is to quickly and proactively prevent such issues.



Works for app applications which supports diagnostics (i.e. rm, ccm, qm, jts; but also )

Ability to set:

  • email server settings (see nodemailer.com/message)
  • jazz server domain
  • Ability to send messages only after the email was set to correct or incorrect state (no spamming)
  • Frequency of diagnostics check (default is 5 min)



  • Error
  • Warning
  • Success
  • Rights for the admin user removed (i.e. "Permission denied")
  • Server does not respond
  • Unhandled errors







This add-on is free of charge for customers who purchased the IBM Jazz solution via Softacus.

Please contact us if you need a different arrangement.


Contact us, Support, Modifications

Every functionality of any of Softacus Engineering Requirements Management DOORS Next extension can be customized based on your needs. If you are interested in having, enhancing or if you found a defect in extension, please contact us at: This email address is being protected from spambots. You need JavaScript enabled to view it.

Also, we are providing custom modifications for our customers. Every Softacus DNG Extension can be modified based on your needs or requirements. We are looking forward to developing a solution for you.

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